[course questions]  [enrollment questions]  [technical questions] Technical 1. I can't log in. Why? 2. I can't remember my password. What should I do? 3. Do I have to be online all the time, while having access to the lessons? 4. Why does it take time before the images or audio appear? 5. What are the computer requirements for this course? 6. I'm not able to realise some exercises and sometimes I don't hear the sound. Why? 1. I can't log in. Why? Since our authentication method is based in "cookies", you should have cookies enabled in your browser options. 2. I can't remember my password. What should I do? In order to recover your password please click here and you will receive your personal username and password immediately by e-mail. 3. Do I have to be online all the time, while having access to the lessons? Yes, this course is totally interactive and you need to be connected in order to realise the exercises and get these corrected automatically. 4. Why does it take time before the images or audio appear? All images and sounds are perfectly matched. You must be able to see and hear at the same time immediately when you access a lesson. It could happen that the images and sound do not load at the same time. However, this depends on the speed of your connection. This speed is variable and can be sometimes faster or slower. 5. What are the computer requirements for this course? PC Pentium - 75 MHz or faster 32 MB of RAM minimum 28.8 kbps (or faster) modem Internet connection Screen optimised 800 x 600 pixels Sound card Speakers Browser requirements Internet explorer 4.0 or superior Browser Features required for logging in Cookies enabled Required Plug-ins Realplayer 6. I'm not able to realise some exercises and sometimes I don't hear the sound. Why? This Spanish online course is optimised for Internet Explorer 4.0 or superior. If your browser is Netscape you will experience some problems.